Posts Tagged ‘contractor software’
Benefits of a “Self Service” Customer Portal for Contruction Business and Contractors
Customer Portals are a great way to enhance your Customer satisfaction, grow your business, reduce costs, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly web-based technology, creating Customer Portals has become a necessity for businesses big and small. Bella’s Contractor Software provides east-to-use web-based Customer Portal access. Most likely, your Customers provide your only source of revenue. Offering “self-service” or “self-support” to your customers 24 hours a day, seven days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your company.
Customer portals may add value in many ways. Some examples for your Field Service business are:
- New Service Request
- View Status of Open Service Requests
- View History of Service Requests
- Customer Support Questions
- Billing/Accounting Questions
Bella’s Contrator Software also provides the option to set different access levels for each of your Customers. From “view only” access to “full access” for viewing open time on your company calendar and scheduling an appointment. Field Service businesses are increasingly looking at web based software solutions. With Bella Solutions, contractors can increase worker productivity and reduce costs by remotely dispatching the closest available field technician or field sales rep to the job. Field Technicians and Sales Reps no longer have to visit the office or warehouse or drive inefficient service routes which waste valuable time and increases costs. In addition, Bella connects the field technician and field sales to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which increase customer satisfaction, decrease costs, and increase profits.
To learn how Customer Portals can increase your Customer satisfaction levels, decrease costs, and increase profits visit Bella’s Field Service Software
Bella Solutions Announces Release of Version 4.2 Web Based Contractor Software
Bella Solutions, a leading provider of Web-based Contractor Software launches version 4.2. This release provides customization for Contractor businesses to easily integrate Bella software into their current business process eliminating the need to change the way they do business. Field technicians no longer have to physically visit the office or warehouse or drive inefficient service routes. Bella connects the field technician and field sales to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which improve customer satisfaction and increase profits.
In addition, a robust Customer Portal feature was added giving Bella clients the ability to greatly improve customer satisfaction by the use of online service requests and updates. Client’s customers are provided real time access to check Job status and history and provide feedback. Field Service organizations are able to reduce costs by automating this process and increase sales by maximizing technician’s and sales time in the field. View more information at Bella Contractor Software.
Scheduling and dispatching field service and sales resources are challenges for all service organizations. Many organizations rely on out-of-date software, paper-based and telephone-based processes to link field service workers with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have real-time access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella’s web based technology enable’s field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and field sales productivity.
Company officials stated, "We work closely with our Client base which provides invaluable real world requirements. Merging these requirements with our flexible technology allows us to provide the best possible solution for the Field Service Industry.”
About Bella Solutions: Bella develops and markets a web based software application or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and field technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer connected to the internet.
For additional information visit Bella Contractor Software