Benefits of a “Self Service” Customer Portal for Contruction Business and Contractors
Customer Portals are a great way to enhance your Customer satisfaction, grow your business, reduce costs, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly web-based technology, creating Customer Portals has become a necessity for businesses big and small. Bella’s Contractor Software provides east-to-use web-based Customer Portal access. Most likely, your Customers provide your only source of revenue. Offering “self-service” or “self-support” to your customers 24 hours a day, seven days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your company.
Customer portals may add value in many ways. Some examples for your Field Service business are:
- New Service Request
- View Status of Open Service Requests
- View History of Service Requests
- Customer Support Questions
- Billing/Accounting Questions
Bella’s Contrator Software also provides the option to set different access levels for each of your Customers. From “view only” access to “full access” for viewing open time on your company calendar and scheduling an appointment. Field Service businesses are increasingly looking at web based software solutions. With Bella Solutions, contractors can increase worker productivity and reduce costs by remotely dispatching the closest available field technician or field sales rep to the job. Field Technicians and Sales Reps no longer have to visit the office or warehouse or drive inefficient service routes which waste valuable time and increases costs. In addition, Bella connects the field technician and field sales to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which increase customer satisfaction, decrease costs, and increase profits.
To learn how Customer Portals can increase your Customer satisfaction levels, decrease costs, and increase profits visit Bella’s Field Service Software
